IKEA Italy Shopping Guide: Locations, Online Orders & Hidden Tips

Furnishing a home in Italy often presents a dilemma: you want that legendary Italian style, but you likely don’t want the luxury price tag that comes with it. This is where IKEA Italy bridges the gap. It is not just a furniture store; it is a logistical lifeline for expats, students, and families trying to navigate the Italian housing market.

However, the IKEA experience here has changed drastically in late 2025. It is no longer just about the massive “Blue Boxes” on the highway. With new pick up points, aggressive restaurant discounts to fight inflation, and a revamped loyalty program, you need to know how to work the system. Here is how to navigate the aisles, the delivery trucks, and the meatballs.

The Italian Connection: More Than Just Retail

Many shoppers don’t realize that when they buy a wooden cabinet in an IKEA anywhere in the world, there is a good chance parts of it were made right here. Italy is the company’s third largest supplier of raw materials globally, trailing only China and Poland. This local production creates a unique ecosystem where the supply chain is surprisingly short for furniture and wood based components.

Financially, the company is a giant in the region. Closing the 2024 fiscal year with a turnover of over €2.22 billion, IKEA Italy continues to grow even in a difficult economic climate. With over 7,600 employees across the country, it remains one of the most stable retail employers in the peninsula.

Store Locations: Blue Boxes and New Touchpoints

As of late 2025, the landscape of IKEA in Italy has shifted. While there are 21 traditional stores, the network has expanded to 42 “touchpoints,” including smaller Plan & Order Points in city centers where you can design a kitchen without driving to the suburbs.

Important Update for Rome: The popular Pop-up store at San Silvestro is closed. Instead, Romans should look for the new convenient points at Gregorio VII or San Giovanni, alongside the major hubs.

Here are the primary locations where you can still walk in and buy furniture today:

• North: Milano (Carugate, Corsico, San Giuliano), Brescia, Bergamo, Torino, Genova, Padova, Gorizia, Bologna, Parma, Rimini.
• Center: Firenze (Sesto Fiorentino), Pisa, Roma (Anagnina, Porta di Roma), Chieti.
• South & Islands: Napoli (Afragola), Salerno, Bari, Catania.

Services: Assembly, Delivery, and “TaskRabbit”

If you have ever tried to carry a PAX wardrobe up four flights of stairs in a historic Italian building without an elevator, you know the value of delivery services. In 2025, IKEA Italy has streamlined this process.

• Assembly: This is often outsourced to TaskRabbit depending on your region. Expect to pay between €20 and €45 per hour for a tasker to assemble your furniture. It is usually worth the investment to save your weekend.
• Click & Collect: Highly recommended to avoid the Saturday crowds. You buy online and pick up at the designated area (often separate from the main entrance).
• Riporta e Rivendi (Buyback): Moving out? IKEA Italy offers a service where they buy back your used IKEA furniture in exchange for store credit, promoting a circular economy.
• Zero Interest Financing: With the rising cost of living, the financing options have become a popular tool for larger renovations like kitchens.

How to Shop Online Like a Local

The IKEA Italy website is efficient, but translation tools are your friend if you don’t speak Italian. The process is straightforward, but pay close attention to the delivery dates. In Italy, delivery slots are estimates, and traffic or strikes can occasionally impact timing.

If you are looking for other e-commerce options in Europe to compare prices or styles, you might want to check out Zalando for home textiles or see how the market compares to the top online furniture stores in France.

The Restaurant: Combating Inflation with Meatballs

The IKEA restaurant has always been cheap, but in 2025, it has become a legitimate strategy for saving money on food. To support families during the cost of-living crisis, IKEA Italy has introduced aggressive weekday discounts.

If you visit Monday through Friday, many main dishes are 50% off. You can get the classic meatballs for around €3, and there are often free meal offers for children. The menu has also modernized, introducing new flavors like falafel and Middle Eastern inspired bowls alongside the classic salmon fillet.

IKEA Family: Why You Actually Need It

Don’t skip the “IKEA Family” kiosk. In Italy, the benefits go beyond a monthly newsletter. The loyalty program now rewards you with “Brugole” (points named after the famous Allen key) at a rate of 1 point for every €4 spent.

The Hidden Perks:

• Protezione Casomai: This is a free insurance benefit. If you damage your product during transport or assembly within 14 days, they will replace it.
• Free Coffee: Still a staple benefit every time you visit (Monday Friday).
• Restaurant Vouchers: Look out for the “Lo sconto è servito” promo, where spending €25 at the restaurant can net you a €20 voucher for your furniture shop.

Customer Support Contacts

Reaching customer service in Italy can sometimes be a challenge, but IKEA has centralized its support. Note that lines are closed on major public holidays like Christmas and New Year’s Day.

• Primary Number: 02 36020069
• International/Secondary: 02 78629970
• Hours (2025): Monday to Sunday, 08:00-20:00.

Wholesale Options

If you are looking to buy in bulk for a business or a large renovation project, IKEA is great, but it is retail focused. For true B2B purchasing in the region, check our guide on Wholesale shopping in Italy. Furthermore, if you are settling down and need to sort out your healthcare essentials alongside your furniture, our Italy online pharmacy guide is an essential read.