Bonprix Austria: Delivery, Returns & Smart Shopping Guide 2026

Finding affordable fashion in Austria that balances quality with price is often a challenge. Bonprix has established itself as a staple for Austrian shoppers who want catalog reliability with modern e-commerce convenience. However, the logisticsshipping fees, return windows, and delivery partnershave changed significantly in the last year.

Whether you are looking to revamp your wardrobe or simply want to know if that 15% new customer code still works, this guide cuts through the noise. We break down exactly how to navigate Bonprix Austria, avoiding common pitfalls regarding delivery times and return policies.

The Reality Behind Bonprix

Forget the outdated notion of dusty mail order catalogs. While Bonprix started in Hamburg in 1986, today it is a digital heavyweight within the Otto Group. As of late 2025, the company serves nearly 16 million active customers across over 25 countries. It’s not just about volume; it’s about reach. In the 2023/24 financial year alone, they generated €1.52 billion in revenue.

Why does this matter to you? Scale means stability. Unlike smaller pop-up boutiques, Bonprix has the infrastructure to offer robust buyer protection and consistent stock levels. They have also pivoted hard toward sustainability. Under their updated “positive choice” strategy, 100% of their shipping packaging is now FSC certified cardboard, and they are on track to eliminate virgin plastic from product packaging by the end of 2025.

Getting Started: Registration

You can browse as a guest, but you shouldn’t. Registered members get access to order tracking and easier returns. The process is straightforward:

1. Navigate to the official Bonprix Austria site.
2. Click “Mein Konto” (My Account) in the top right corner.
3. Enter a valid email address and create a strong password.
4. Input your shipping details accuratelymistakes here are the #1 cause of delivery delays.

The Truth About Shipping & Delivery

This is where most shoppers get confused. Unlike some competitors that offer blanket free shipping, Bonprix operates with a standard fee structure. Here is the breakdown for Austria as of late 2025:

• Standard Shipping Cost: €5.99 per order.
• The Partner: Your package will likely be handled by Hermes.
• Delivery Window: Hermes delivers Monday through Saturday, between 07:00 and 20:00.

Practitioner’s Tip: Use the ParcelShops

If you work standard hours, do not risk a missed home delivery. You can choose delivery to one of the 1,700+ Hermes ParcelShops in Austria. This is often faster and more secure. Additionally, the “Hermes WunschZustellung” service allows you to adjust the delivery day if your schedule changes.

Returns: The 30-Day Rule

While the EU mandates a 14-day withdrawal period, Bonprix Austria offers a voluntary extension. You have 30 days to return items. This is a significant advantage over many fast fashion retailers.

The Golden Rules of Returns:

• Hygiene Matters: Do not remove hygiene seals on swimwear or lingerie. If the seal is broken, the return will be rejected.
• Refund Speed: Once processed, refunds typically land back in your account within 7 to 10 days.

If you are accustomed to shopping at places like Zalando, you will find the return process similar, though the 30-day window gives you a bit more breathing room to decide.

Hacking the Price: Discounts & Codes

Never pay full price on your first order. Bonprix is aggressive with new customer acquisition. Currently, new customers can almost always find a code for 15% off, and often a voucher for free shipping (saving you that €5.99 fee).

Where to look:

• Newsletter: Signing up usually triggers a free shipping code immediately.
• The App: Exclusive “App Only” flash sales are common.

For bargain hunters looking beyond Austria, you might also find similar value propositions when checking out top cheap clothes shopping sites in Germany.

Contacting Support (When Things Go Wrong)

If a package goes missing or a refund stalls, you need a human. The good news is that Bonprix Austria has extended their service availability significantly.

• Phone: 0316 – 23 13 00
• Hours: 07:00 to 22:00, Monday through Sunday.
• Email: [email protected]

Having Sunday availability is rare in the DACH region, giving them a customer service edge over platforms like Amazon FBA sellers in Germany who may not offer direct weekend phone support.

The Curator’s Verdict

Bonprix Austria remains a solid choice for wardrobe staples. While the €5.99 shipping fee is a nuisance, the reliability of Hermes (with Saturday delivery) and the generous 30-day return policy make up for it. If you are a new customer, grab that 15% discount code before you checkout; if you are a returning customer, use the app to avoid missing flash sales.