Zalando Poland: Shipping, Returns & Essential Tips (2026 Guide)

Shopping on Zalando Poland (Zalando.pl) offers access to one of Eastern Europe’s largest fashion inventories, but it operates differently than its Western counterparts. It is not simply a clone of the German site; it is a localized ecosystem with its own currency, delivery thresholds, and payment rules.

Whether you are a local resident or an expat living in Warsaw, understanding these nuances is key to avoiding hidden fees and delivery frustrations.

How to Shop on Zalando.pl: The Practitioner’s View

Many international shoppers make the mistake of assuming their account from another country (like Zalando.co.uk) will carry over seamlessly. While the brand is global, the logistics are strictly local. Here is what you need to know to navigate the Polish storefront effectively:

• Currency is King (PLN): Unlike many EU storefronts, Zalando.pl charges exclusively in Polish Złoty (PLN), not Euros. Ensure your bank card handles currency conversion well to avoid poor exchange rates.
• Strict Geoblocking: You must have a delivery address within Poland. You cannot order from Zalando.pl and ship directly to Germany or France.
• Local Payment Methods: As of December 2025, Zalando.pl supports Poland specific payment options including BLIK and Przelewy24 (quick transfer), alongside standard options like Visa, Mastercard, PayPal, and Cash on Delivery (Za pobraniem).

Delivery Costs and Timing (2026 Update)

The days of unconditional free shipping are largely over across the e-commerce sector. Zalando has implemented specific thresholds to maintain efficiency. Here is the breakdown of the current costs:

• Standard Delivery: Free for orders of 79 PLN or more.
• Small Order Fee: If your cart total is under 79 PLN, a standard shipping fee of 4.90 PLN applies.
• Speed: Standard delivery typically takes 2 to 5 business days. However, orders placed before 13:00 often arrive the next day in major cities.
• Express Option: Need it faster? Express delivery is available for 15 PLN, guaranteeing next day delivery if ordered by 15:00.

Pro Tip: If you are shopping for deals, check out our guide on cheap clothes shopping sites in Germany to compare prices across the border.

The Truth About International Shipping

A common misconception is that you can buy from Zalando Poland to save money on exchange rates and have it shipped internationally. This is false.

Zalando operates on a domain specific delivery model. This means:

• Zalando.pl delivers ONLY to Poland.
• Zalando.de delivers ONLY to Germany.

However, the Zalando ecosystem has expanded significantly. As of late 2025, the company officially operates in over 27 markets, recently adding Portugal, Greece, and Bulgaria to their network. If you are located outside of Poland, you must use the Zalando version specific to your country.

The Workaround: If you absolutely must have an item that is exclusive to the Polish store, your only option is to use a third-party parcel forwarding service. These companies provide you with a Polish warehouse address and forward the package to you for a fee.

Returns and Customer Service

One of Zalando’s strongest features is its “Try now, pay later” option, allowing customers to receive goods and pay within 30 days. This is particularly useful if you are unsure about sizing.

For support, Zalando Poland maintains a local presence:

• Hotline: 223003095 (Standard local rates)
• Email: [email protected]

For a broader look at European fashion e-commerce, you can read our comprehensive overview of Zalando’s European operations.

Expanding Your Fashion Radar

While Zalando is a giant, it isn’t the only player in the region. If you are interested in Eastern European fashion trends, it is worth exploring the best Ukrainian fashion brands that are making waves in 2026. Similarly, for those looking for diverse shopping options nearby, check out the best 6 shopping sites in Ukraine.