Quick Facts
- Swiss residents seeking British brands
- Shoppers wanting hassle-free customs
- Those needing wide-fit or generous sizing
- M&S operates online-only in Switzerland with no physical stores as of late 2025
- Delivered Duty Paid (DDP) pricing means no surprise customs fees at checkout
- Free shipping on orders over CHF 160, standard delivery costs CHF 15
- 35-day return window for full-price items, 14 days for sale items
M&S Switzerland is a reliable option for British-quality clothing and home goods with transparent pricing that includes all duties and VAT—ideal for Swiss shoppers who want to avoid customs surprises.
If you are looking for that specific blend of British quality and classic tailoring, Marks & Spencer (M&S) remains a go-to destination. But for residents in Switzerland, the experience has changed effectively from a high street visit to a digital transaction.
Here is the reality right now: M&S does not have physical stores in Switzerland as of late 2025. The brand operates exclusively through its dedicated regional website. The good news? They have smoothed out the post Brexit friction that plagues so many other retailers shipping to Switzerland.
The M&S Switzerland Situation
Founded in 1884, Marks & Spencer is a titan of British retail. While they operate over 1,400 stores globally, their Swiss presence is now entirely digital. After a temporary disruption due to a cyber incident in early 2025, the Swiss online platform is fully operational and more robust than before.
The Curator’s View: What to Buy (and What’s Missing)
Focus On: Clothing, Home Goods, and Beauty products. This is where the value lies. The fabrics are durable, and the cuts are generally generous compared to continental European sizing.
Skip It: Financial Services and Food. Unlike in the UK, M&S Bank services are not available in Switzerland. Furthermore, while M&S is legendary for its food hall, perishable grocery items are currently excluded from the Swiss international catalog due to logistics and customs regulations.
Sizing Guide: UK vs. Swiss Fits
One of the biggest struggles for Swiss shoppers is converting UK sizes. M&S sizes tend to run slightly larger than standard brands found on Zalando. Use these charts to minimize returns.
Women’s Clothing
Upper Body
| Sizes | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
| XS | S | M | L | XL | XXL | 3XL | 4XL | |
| Neck (cm) | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 |
| Chest width (cm) | 82 | 86 | 90 | 94 | 98 | 104 | 110 | 116 |
| Waist (cm) | 64 | 68 | 72 | 76 | 80 | 86 | 92 | 98 |
Lower Body
| Sizes | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
| XS | S | M | L | XL | XXL | 3XL | 4XL | |
| Waist (cm) | 64 | 68 | 72 | 76 | 80 | 86 | 92 | 98 |
| Hip (cm) | 90 | 94 | 98 | 102 | 106 | 112 | 118 | 124 |
Men’s Sizes
Men’s sizing at M&S is fairly traditional. If you are used to slim fit Italian cuts, you may want to size down for a tailored look.
| Letter | XS | S | M | L | XL | XXL | 3XL | 4XL | 5XL |
|---|---|---|---|---|---|---|---|---|---|
| Europe | 46 | 48 | 50 | 52 | 54 | 56 | 58 | 58 | 58 |
| Europe 2 | 28 | 30 | 32 | 34 | 36 | 38 | 40 | 40 | 40 |
| Chest width (cm) | 92 | 96 | 100 | 104 | 108 | 112 | 116 | 122 | 128 |
| Waist (cm) | 82 | 86 | 90 | 94 | 98 | 102 | 106 | 112 | 118 |
Shoe Size Conversion
M&S footwear is known for being comfortable, often offering wide fit options that are hard to find elsewhere.
| European Union | 36 | 37 | 38 | 39 | 40 | 41 | 42 |
| United Kingdom | 3 | 4 | 5 | 6 | 6.5 | 7.5 | 8 |
| Foot length (cm) | 22.5 | 23.5 | 24 | 25 | 25.5 | 26 | 26.5 |
Baby Clothing
| Size | Length | Weight (approx) |
|---|---|---|
| New Baby | 50cm | 2.5-3kg |
| 0-3 months | 50-56cm | 4.5-6.5kg |
| 3-6 months | 56-62cm | 6.5-8kg |
| 6-9 months | 62-68cm | 8-9kg |
| 9-12 months | 68-74cm | 9-10kg |
| 12-18 months | 80-86cm | 10-11kg |
Buying & Shipping: The “Hidden” Costs
This is where most Swiss shoppers get nervous: Customs. Since the UK is outside the EU and Switzerland is not in the EU, cross border shopping can often result in nasty surprise bills from DHL or Swiss Post. M&S handles this differently.
- No Surprise Customs Fees: M&S operates on a “Delivered Duty Paid” (DDP) basis. The price you see at checkout includes all duties, Swiss VAT, and clearance fees. You will not be asked to pay extra at the door.
- Standard Delivery: Costs CHF 15.00. It typically takes 5-8 working days.
- Free Shipping Threshold: Orders above CHF 160.00 are delivered free of charge.
If you are comparing this to other cross border options, like shopping from German sites, M&S’s DDP policy is a significant advantage, removing the administrative headache.
Returns: Policy & Process
Since there are no physical stores to walk into, understanding the return policy is critical. M&S offers a fairly generous window compared to competitors.
- Standard Policy: You have 35 days from delivery to return full price items.
- Sale Items: These have a stricter window of 14 days.
- Holiday Extension: If you are shopping during the festive season (items bought after October 9, 2025), M&S has extended returns until January 25, 2026.
Refunds are processed back to your original payment method. Generally, once the return reaches their hub, the refund takes 3-5 days to appear on your statement.
Customer Support
If things go wrong, do not look for a Swiss support numberit does not exist. You will be routed to their international English speaking contact center.
- International Helpline: +44 2080 909564 (Charges apply for international calls).
- Online Help: The most efficient way to solve order issues is usually through the “Help” section on the marksandspencer.com/ch portal.
While M&S dominates the clothing sector, if you are looking for supermarket comparisons in other regions, giants like Woolworths in New Zealand offer a similar mix of food and general merchandise, though M&S in Switzerland strictly sticks to non food items.
